Privacy Policy

This website is managed by Mates Rates Mortgages which operates is committed to protecting the privacy of visitors to this website.

We understand that your privacy is important and will ensure as far as possible that your personal information collected is used only for the purposes as set out in this statement.

This Privacy Statement explains our policies in relation to the handling of personal information that may be collected on this and related websites.

Access by Children
As we cannot distinguish the age of visitors accessing our website, our blanket privacy policy applies to all visitors. If a person under sixteen years of age has provided us with personal information without parental or guardian consent, then this may be removed by e-mailing your request to our Privacy Officer. This information may then be removed. We will take all steps to ensure the privacy rights of children are protected.

Information Collected
The following types of information are collected from you:

General information about visitors to our website is collected for general statistical reporting.
Such information includes service provider, browser type, pages accessed on our Web site and what site you came from.

Records of any e-mails, “contact us” messages or other correspondence that you send via the website.
You have control over any personal information we collect on you and we have provided a check box option at point of entry to opt out of any further marketing or promotions. However, personal information is not checked for duplications when you enter a competition requiring your appropriate response to the “opt out” question each time you enter.

Usage of Personal Information
We are committed to keeping all personal information secure and have taken reasonable steps to prevent loss, unauthorised access or modification. We do not disclose your personal information to any 3rd parties unless required by law to do so, however, we may disclose your personal information:

For the purposes for which the personal information was requested, and for directly related purposes.
When required or authorised by or under law to disclose the information or with your consent.
When external parties perform services on our behalf, we will ensure that this entity protects the user’s personal information in a manner, which is consistent with this statement. We do not sell your name or other private profile information to third parties, and do not intend to do so in the future.

Appropriate steps are taken to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.

We can not be held responsible for lapses in security caused by third-party accesses to information as a result of your failure to keep your personal information private.

We reserve the right to gather more extensive information about any attempted access to this website that raises security issues and, if appropriate, make disclosures to the relevant authorities.

Cookies are used for identification purposes and to allow certain functions on the website to work such as the online shopping process. A cookie is a small string of information that a web site transfers to your browser for identification purposes. The cookies we pass to you are anonymous and do not hold information on you or reveal your personal identity.

However, if you nevertheless prefer not to receive cookies, you can configure your Internet browser to reject them, or to notify you if they are being used. Rejecting cookies can however limit the functionality of this website and the online shopping process.

Use of Google Analytics on this Website
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google’). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can view Google’s privacy policy by visiting their website at

Access to Information
Where practicable, you may obtain a copy of the personal information collected about you on this website upon written request and payment of a reasonable fee.

Updating Personal Information
You can at any time choose to change your personal details, and we request that you keep your information as current as possible so that we may continue to improve our service to you.

If your personal information changes, or if you no longer wish to utilise the services we provide on this website, please contact us via the e-mail address listed below. You can also use the “contact us” update page to correct, update or remove your personal information provided to us.

Changes to the Privacy Statement
We may amend this Privacy Statement from time to time and post the amended version on this website, and you acknowledge that those changes shall be retrospective.

Other Sites
These websites include hyperlinks which enable access to a number of other websites. These third party websites are not subject to this Internet Privacy Policy. To determine how they deal with personal information, you should read their privacy policies.

Contact Information
If you have comments or questions about our Privacy Policy, please call us on 1300 55 81 61.

For further information concerning your rights please visit the Australian Privacy Commissioner’s web site

© 2022 Mates Rates Mortgage Brokers. Australian Credit License No.382805.